Your customer service representatives should take any customer complaints about gas odors seriously. The odors could indicate a propane leak. By applying company policies and procedures when those calls come in, your employees can help protect your customers, your employees, and the public from the hazards caused by escaping gas.
Click here to download the sample customer report form.
For more information about CETP and CETP E-Learning, get in touch with the Propane Education & Research Council's CETP Program Manager, Courtney Gendron, at 202-452-8975 or firstname.lastname@example.org.